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Game error

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Maarten

12 Sep, 2015 11:22 AM

After the update of september 11 the game keeps falling out if i try to open it on my iPhone 5 with iOS 8.4.1

1. Support Staff 1 Posted by Jason Schymick on 12 Sep, 2015 11:31 AM

   

   We know this can be extremely frustrating and we hope to resolve this. We don't currently know what is causing this crash, but we're looking into it. Apple's documention recommends restarting your device (doesn't seem to help) or installing another app from the App Store you don't currently own (please let us know if you try this). You can try waiting for an update to Happy Wheels (possibly 1-3 weeks), but we can't guarantee a solution. Beyond that, the only other option you have is to delete and reinstall Happy Wheels. However, you will lose all your game progress and user levels. We hope it doesn't come to that. We really appreciate you posting this and appreciate your patience.

   Is your device jailbroken?

   Apple's Documentation:
   https://support.apple.com/en-us/HT201398

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2. 2 Posted by Maarten Van den... on 12 Sep, 2015 12:02 PM

   

   My device is not jailbroken i will now try the solutions you gave me and i will let you know something within 10 minutes.

   Verstuurd vanaf mijn iPhone

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3. 3 Posted by Maarten Van den... on 12 Sep, 2015 12:10 PM

   

   Hello

   I just installed another random app which works fine by the way but happy wheels still crashes unfortunately. I also rebooted my iPhone but that changed nothing. I think i will just wait for the next update 'cause i would like to keep my own created levels :) It's not that i'm extremely upset of something because i can't play a game :) Just one question, when will we have levels with other characters and will it ever be possible to play levels from other people like on the internet? For the rest it's just an amusing game. Thanks a lot for your help!

   Greetings Maarten

   Verstuurd vanaf mijn iPhone

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4. Support Staff 4 Posted by Jason Schymick on 12 Sep, 2015 01:44 PM

   

   We're working on more content, but as you see, technical issues such as this really slow us down. Thanks for your patience and I hope the next update fixes this issue.

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5. 5 Posted by Maarten Van den... on 12 Sep, 2015 01:50 PM

   

   I hope it to good luck to all of you ;)

   Verstuurd vanaf mijn iPhone

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6. Support Staff 6 Posted by Jason Schymick on 12 Sep, 2015 08:02 PM

   

   We've fixed the bug and sent and updated version to Apple. Now we just have to wait for their approval. This might clear up any additional questions...

   http://support.fancyforce.com/kb/known-issues/update-101-crashes-wo...

   Thanks for starting this discussion.

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7. Support Staff 7 Posted by Jason Schymick on 12 Sep, 2015 09:21 PM

   

   You can now download Happy Wheels 1.0.2 which fixes the issue that causes a crash upon startup for some users.

   http://appstore.com/happywheels

   Thanks for reporting the issue.

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8. Jason Schymick closed this discussion on 12 Sep, 2015 09:21 PM.

9. Maarten Van den Wyngaert re-opened this discussion on 13 Sep, 2015 05:40 AM

10. 8 Posted by Maarten Van den... on 13 Sep, 2015 05:40 AM

    

    It works fine now, thanks a lot and have a Nice day!

    Verstuurd vanaf mijn iPhone

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11. Jason Schymick closed this discussion on 13 Sep, 2015 01:03 PM.