Won't start on IPod 5th Generation

Kasey's Avatar

Kasey

12 Sep, 2015 05:01 AM

I got the game and it worked just fine. I bought the No Ads purchase. Then I updated and then I updated and now it won't start!

  1. Support Staff 1 Posted by Jason Schymick on 12 Sep, 2015 11:55 AM

    Jason Schymick's Avatar

    We know this can be extremely frustrating and we hope to resolve this. We don't currently know what is causing this crash, but we're looking into it. Apple's documention recommends restarting your device (doesn't seem to help) or installing another app from the App Store you don't currently own (please let us know if you try this). You can try waiting for an update to Happy Wheels (possibly 1-3 weeks), but we can't guarantee a solution. Beyond that, the only other option you have is to delete and reinstall Happy Wheels. However, you will lose all your game progress and user levels. We hope it doesn't come to that. We really appreciate you posting this and your patience.

    If you do delete and reinstall the app, you can restore your Remove Ads In-App purchase without being charged. From the pause menu or the options menu, select "Restore purchases".

    Apple's Documentation:
    https://support.apple.com/en-us/HT201398

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