Game Crashing when I start it

John 's Avatar

John

12 Sep, 2015 04:32 AM

When I launch my game of happy wheels it just crashed? Is it that I have a IPhone 5 or is it that the update did it?

  1. Support Staff 1 Posted by Jason Schymick on 12 Sep, 2015 11:56 AM

    Jason Schymick's Avatar

    Yes, it has something to do with the update. We know this can be extremely frustrating and we hope to resolve this. We don't currently know what is causing this crash, but we're looking into it. Apple's documention recommends restarting your device (doesn't seem to help) or installing another app from the App Store you don't currently own (please let us know if you try this). You can try waiting for an update to Happy Wheels (possibly 1-3 weeks), but we can't guarantee a solution. Beyond that, the only other option you have is to delete and reinstall Happy Wheels. However, you will lose all your game progress and user levels. We hope it doesn't come to that. We really appreciate you posting this and your patience.

    Is your device jailbroken?

    Apple's Documentation:
    https://support.apple.com/en-us/HT201398

  2. 2 Posted by John on 12 Sep, 2015 01:41 PM

    John 's Avatar

    Thanks Jason I will still play happy wheels and give it a good rating For all support. Good Luck!

  3. Support Staff 3 Posted by Jason Schymick on 12 Sep, 2015 01:42 PM

    Jason Schymick's Avatar

    Thank you, John. That's very kind of you.

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