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Bug in version 1.0.1 of iOS Happy Wheels

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Max

12 Sep, 2015 02:27 AM

Hello, earlier today I was playing Happy Wheels on my iPad mini and was creating a level. Later I opened the app after it updated to version 1.0.1 and it will not open at all. It immediately crashes and I have found no way around it. I hope this post helps the developers see the bug and fix it as soon as possible. Side note the level editing in version 1 could use some more feautures.

1. Support Staff 1 Posted by Jason Schymick on 12 Sep, 2015 12:01 PM

   

   We know this can be extremely frustrating and we hope to resolve this. We don't currently know what is causing this crash, but we're looking into it. Apple's documention recommends restarting your device (doesn't seem to help) or installing another app from the App Store you don't currently own (please let us know if you try this). You can try waiting for an update to Happy Wheels (possibly 1-3 weeks), but we can't guarantee a solution. Beyond that, the only other option you have is to delete and reinstall Happy Wheels. However, you will lose all your game progress and user levels. We hope it doesn't come to that. We really appreciate you posting this and your patience.

   Is your device jailbroken?

   The editor will get many updates in the future.

   Apple's Documentation:
   https://support.apple.com/en-us/HT201398

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2. 2 Posted by Max Reinhard on 12 Sep, 2015 02:28 PM

   

   Hello, none of those suggestions worked, with the exception of redownloading it, which I would prefer not doing since I have created levels and have beaten the whole first chapter. I am not jail broken, however I am running the 2nd latest iOS 9 beta, (not the new iOS 9.0.1 beta).

   —
   Sent from Mailbox

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3. Support Staff 3 Posted by Jason Schymick on 12 Sep, 2015 07:59 PM

   

   We've fixed the bug and sent and updated version to Apple. Now we just have to wait for their approval. This might clear up any additional questions...

   http://support.fancyforce.com/kb/known-issues/update-101-crashes-wo...

   Thanks for starting this discussion.

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4. Support Staff 4 Posted by Jason Schymick on 12 Sep, 2015 09:22 PM

   

   You can now download Happy Wheels 1.0.2 which fixes the issue that causes a crash upon startup for some users.

   http://appstore.com/happywheels

   Thanks for reporting the issue.

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5. Jason Schymick closed this discussion on 12 Sep, 2015 09:22 PM.

6. Max Reinhard re-opened this discussion on 13 Sep, 2015 01:14 AM

7. 5 Posted by Max Reinhard on 13 Sep, 2015 01:14 AM

   

   Thanks, I saw that a little bit ago, good job with getting the fix out so quickly.

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   Sent from Mailbox

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8. Jason Schymick closed this discussion on 13 Sep, 2015 01:06 PM.