Crashing

Preston Johnson's Avatar

Preston Johnson

11 Sep, 2015 10:51 PM

Ever since I updated the app, it's been crashing whenever I've tried to start it. I am using an iPhone 5s with the latest OS, and I've tried the apple support things.

  1. Support Staff 1 Posted by Jason Schymick on 12 Sep, 2015 12:07 PM

    Jason Schymick's Avatar

    We know this can be extremely frustrating and we hope to resolve this. We don't currently know what is causing this crash, but we're looking into it. Apple's documention recommends restarting your device (doesn't seem to help) or installing another app from the App Store you don't currently own (please let us know if you try this). You can try waiting for an update to Happy Wheels (possibly 1-3 weeks), but we can't guarantee a solution. Beyond that, the only other option you have is to delete and reinstall Happy Wheels. However, you will lose all your game progress and user levels. We hope it doesn't come to that. We really appreciate you posting this and your patience.

    Is your device jailbroken?

    Apple's Documentation:
    https://support.apple.com/en-us/HT201398

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