Crash

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No name

11 Sep, 2015 10:32 PM

I downloaded the new update on 9/11/15 and the app is now crashing every time I open it

  1. Support Staff 1 Posted by Jason Schymick on 12 Sep, 2015 12:07 PM

    Jason Schymick's Avatar

    We know this can be extremely frustrating and we hope to resolve this. We don't currently know what is causing this crash, but we're looking into it. Apple's documention recommends restarting your device (doesn't seem to help) or installing another app from the App Store you don't currently own (please let us know if you try this). You can try waiting for an update to Happy Wheels (possibly 1-3 weeks), but we can't guarantee a solution. Beyond that, the only other option you have is to delete and reinstall Happy Wheels. However, you will lose all your game progress and user levels. We hope it doesn't come to that. We really appreciate you posting this and your patience.

    Is your device jailbroken?

    Apple's Documentation:
    https://support.apple.com/en-us/HT201398

  2. 2 Posted by The reaper on 12 Sep, 2015 04:58 PM

    The reaper's Avatar

    It is not jail broken. I also have a request. Is it possible if the next
    update We can change the color of the character.

  3. Support Staff 3 Posted by Jason Schymick on 12 Sep, 2015 07:54 PM

    Jason Schymick's Avatar

    Probably won't have character modifications for a while, but it's something I'd like to add.

    We just sent a fixed version of Happy Wheels to Apple and are waiting on their approval. This might clear up some questions...

    http://support.fancyforce.com/kb/known-issues/update-101-crashes-wo...

    Thanks for starting this discussion.

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