Crashing

Nate's Avatar

Nate

11 Sep, 2015 10:26 PM

I thought I should let you know that the new update is makeing my happy wheels when I start it.

  1. Support Staff 1 Posted by Jason Schymick on 12 Sep, 2015 12:07 PM

    Jason Schymick's Avatar

    We know this can be extremely frustrating and we hope to resolve this. We don't currently know what is causing this crash, but we're looking into it. Apple's documention recommends restarting your device (doesn't seem to help) or installing another app from the App Store you don't currently own (please let us know if you try this). You can try waiting for an update to Happy Wheels (possibly 1-3 weeks), but we can't guarantee a solution. Beyond that, the only other option you have is to delete and reinstall Happy Wheels. However, you will lose all your game progress and user levels. We hope it doesn't come to that. We really appreciate you posting this and your patience.

    Is your device jailbroken?

    Apple's Documentation:
    https://support.apple.com/en-us/HT201398

  2. 2 Posted by Nate on 12 Sep, 2015 02:52 PM

    Nate's Avatar

    Downloading a random app didn't work but I can wait until the next update, Good Luck!

  3. Support Staff 3 Posted by Jason Schymick on 12 Sep, 2015 07:58 PM

    Jason Schymick's Avatar

    Thanks! We've fixed the bug and sent and updated version to Apple. Now we just have to wait for their approval. This might clear up any additional questions...

    http://support.fancyforce.com/kb/known-issues/update-101-crashes-wo...

    Thanks for starting this discussion.

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